If you can't find your manual or need assistance, the IS&T Service Desk may be able to assist. Follow the manufacturer's instructions for hard resetting the phone.Research has found that not all companies that claim to scrub data before reselling or recycling your phone actually do so. Users can not always rely the company they donate or return the phone in regards to a secure erase.Additional privacy concerns to be aware of: More on mobile devices can be found here.ģ.Additional information regarding a Windows phone reset can be found here. Users will need to look up the method for a specific device. There are additional methods to perform a hard reset using just physical buttons (volume and camera buttons, for instance), but they vary based on manufacturer and model. Windows Phone: Go to Settings > About > Reset Phone.Additional information regarding resetting a Blackberry to factory state is found here. Blackberry: Go to Options > Security Options > General Settings > Menu > Wipe Handheld.The user will have the option to restore to a backup copy of the data or "Set up as a new phone." Choose to set it up as a new phone and all personal data will be wiped. In the source list, click on the iPhone, then click on the Summary tab and choose Restore. Steps before selling or giving away your iPhone, iPad or iPod touch. It's also possible to perform a factory data reset by connecting the phone to a computer and using iTunes. The reset command is in the Settings menu under the General category. iPhone: Users can erase all content from the device itself.Additional information regarding resetting an Android device is found here Also keep in mind that rooted Android smartphones may react unpredictably to a factory data reset. There is some inconsistency with how certain Android phones react to the dial reset, so it may not completely wipe some phones. Conversely, you can also dial *2767*3855# which will cause the phone to power off and then power back on in a factory reset. Android: A factory data reset can be done by going to Menu > Settings > Privacy > Factory data reset.The following are suggestions per platform: In other words, deleting information using the "clear" option in the interface is not a secure method for erasing data. Each phone has a different hard reset procedure some can only be done by a technician or by contacting the service's customer support. To delete memory data, users should complete a "hard reset," which returns the hardware to original factory condition. While most users remember to remove the SIM or SD card, they often forget about the internal memory. This includes pictures, documents, books, applications and media. Back up and Transfer Important Dataīack up any important data and transfer important files to your new phone, or temporarily to your computer. Stored in flash memory (the device's internal memory) - the data in memory can be retained if not properly erased, even if the device's battery is drained or removed.On the SIM card or SD card, which can be removed.When these items are purchased, data from previous owners can be retrieved with a little "know-how." The "smarter" the phone, the more likely it is to contain data such as bank account passwords, personal emails, or personal photos. There are plenty of people who will happily buy a used device. IS&T currently only offers such services to departments, labs and centers via IS&T Field Support. The media sanitizing information on this page is offered as a suggested guideline only. The sections below outline the steps you can take to ensure your data doesn't inadvertently become exposed when you willingly separate yourself from your devices. Sometimes sensitive and private information can remain behind and be accessed on your device even after you think it has been "erased," making the device a target for criminal activity.
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